Trust is built into every booking.
See who you're booking, how payment works and when care has begun - all in one booking record.
Know who you're booking
Verified status appears after PawTrack reviews the Pet Professional's identity and required documents.
Confirm when care begins
The Pet Professional enters the Pet Parent's 6-digit code to record the start of each visit.
Keep payment tied to the booking
Stripe processes the payment. It is authorised with the request and captured only after acceptance.
Keep conversations together
Messages stay alongside the appointment details, keeping a record for the Pet Parent and Pet Professional.
Review completed care
Only completed bookings can be reviewed, so feedback comes from care recorded on PawTrack.
See how concerns are handled
If something goes wrong, PawTrack can hold a payout while the booking record and reported evidence are reviewed.
What verified means on PawTrack
Verified status means PawTrack has reviewed the Pet Professional's identity and the documents required for their services before they appear in search.
- Identity reviewed by PawTrack
- Service documents reviewed before going live
- Verified status visible to Pet Parents before they request
Staying safe on PawTrack
How do I know a Pet Professional is genuine?
Look for verified status on their profile. It appears only after PawTrack has reviewed their identity and the documents required for their services.
What if a visit doesn't happen as planned?
Arrival codes record when a visit started. If something goes wrong, you can report it and PawTrack can hold the payout while the booking is reviewed.
Is my payment information safe?
Payments are processed by Stripe. PawTrack never stores your full card details, and funds are only captured once a booking is accepted.
See each step before you book
Find care as a Pet Parent or offer services as a Pet Professional, with the booking record kept in one place.