Know what happens next.
From search to completed care, PawTrack keeps each step visible for Pet Parents and Pet Professionals.
Move from search to arrival in four steps
01Search & compare
Choose your pet to see suitable services, then compare location, availability, verified status and reviews.
02Request a booking
Send your pet's details, the service you need and your preferred time.
03Authorise payment
See the total before you confirm. Payment is authorised with your request and captured only after acceptance.
04Confirm with a code
Share the 6-digit code so your Pet Professional can record when the visit begins.
Move from application to payout
01Apply & get verified
Submit your identity and required documents. PawTrack reviews them before you can receive requests.
02Set services & time
Choose the species and services you support, set your rates and show when you're available.
03Accept, confirm & request payout
Review each request, confirm arrival with the code and choose when to request your payout.
Good to know
What is the 6-digit arrival code?
It's a short code shared between you and your Pet Professional for each visit. They enter it on arrival to record when the visit started.
When am I charged for a booking?
Your payment method is authorised when you send a request. PawTrack captures payment only once a Pet Professional accepts, and the PawTrack Service Fee is always shown before you confirm.
How are Pet Professionals verified?
PawTrack reviews each Pet Professional's identity and required documents before they appear in search with verified status.
What happens if I need to cancel?
Cancellation windows are explained upfront. Refunds are calculated by policy against that window - not by a discretionary decision.
Choose your next step
Create an account to find care as a Pet Parent or offer services as a Pet Professional.